Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - IT Consulting Firm (0-3 yrs)
- Great work culture
- A role that offers a breadth of learning opportunities
Our Client is leading IT and Consulting company. we have proven our capabilities in delivering both on-shore and off-shore services to global clients with emerging technologies.
The Job :
Responsibilities :
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company's knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company's rules and regulations.
Ideal Candidate
Requirements
- Bachelor's degree
- Minimum 1 year of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Good knowledge of managing the performance of the team.
- Exceptional verbal and written communication skills.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- Excellent Email etiquette
- A quick learner and exceptional ability to make decisions.
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