We are only looking for the best to join our five-member team. Customer Support Executives (CSE) with great E-Mail and chat-based support background and interested in working in a distributed work-from-home arrangement are welcome.

-The Customer Support Executive will work as an integral part of Client Experience. This role involves working with clients across a number of sectors and in various locations to provide a high level of support to our clients.

-This job will involve night shift work for extended period of times. After an initial training period of up to six months, you will be assigned to night shift work. Please consider this when applying.

The specific tasks carried out by the Customer Support Executive are:

-Be the first point of contact for all inbound email and chat queries from our customers.

- Independently and effectively resolve all queries.

-Redirect technical issues and bugs to our technology team.

-Liaise with the development team to resolve the clients concerns.

-Proactively and continuously keep our customer and staff in Australia, Canada, United States and United Kingdom informed about open/pending issues.

-Develop a detailed understanding of our platform EngagementHQ.

-Build credibility with customers by empathising with their problem, proactively understand customer needs and solve it promptly.

Essential Requirements:

-Exceptional verbal and written communication skills to analyse, interpret and communicate effectively with colleagues and clients.

-Demonstrated experience with personalized communication (as opposed to template-based responses).

- An ability to think about things from both the customers point of view and a support agents point of view.

-A good aptitude for technology and internet products.

-Ability to define a problem in a clear, simple manner and communicate with the technical teams to resolve the issue.

- Ability to speak, write and read French.

Minimum/Maximum/ Work Experience Required: 3-6 years

Annual CTC: Open

Location(s) of Job: Work from Home

Minimum Education Requirements: Any Graduate

No of rounds of Interviews: 02 Rounds

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