Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - IT (1-6 yrs)
The Job :
- Our Client is hiring a Customer Support Executive to manage customer queries and complaints.
Your responsibilities will include :
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer queries quickly and efficiently.
- Understanding key customer individual needs and addressing these
- Maintaining a positive attitude focused on customer satisfaction
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
Ideal Candidate :
Skills Required :
- You have at least 1+ years of experience within a Customer Service role, with a demonstrated record of exceeding customer expectations and anticipating needs.
- You have strong interpersonal communication and listening skills.
- You are able to build a strong rapport with customers quickly
- You are articulate and able to provide guidance with simple and concise instructions
- You are a fast learner, with a willingness to adopt new technologies and take on additional responsibilities when required.
- You should be Fluent in Hindi and English in order to be able to effectively liaise with stakeholders in the region.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
