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20/10 Paulami Chowdhury
Talent Analyst at Episeio Business Solitions

Views:12 Applications:6 Rec. Actions:Recruiter Actions:2

Executive - Customer Support - IT (1-4 yrs)

Mumbai/Navi Mumbai Job Code: 239547

Position : Support Executive/Customer Support Executive

Salary : As per Company Norms

Location : Navi Mumbai

Please check the JD : 

- The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

- Update customer information in the customer service database during and after each call.

- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.

- Must understand how a business run.

- Graduation required (preferably BMS, BBA, BMM, B.com, BSC).

- Minimum 1 year of experience in domestic voice process.

- 6 days- work from office (Vashi, Navi Mumbai).

- Preferably residing at harbour line or Central line between Thane to Kurla.

- Must have good communication skills with proficiency in English & Hindi, other known languages required are Telugu/Tamil/ Kannada.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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