Executive - Customer Support - IT (0-2 yrs)
RVSIT is currently looking for dedicated and enthusiastic individuals who can come together as a team and deliver the services customers want. So kindly share few resumes with us for the same.
Below is the job description :
Candidate should have knowledge and working experience on below technologies or are passionate enough to learn and deliver below then do get in touch :
- Windows Server/ Active Directory/DNS/DHCP
- Office 365/Exchange Server (Not limited to Office 365 support)
- Excellent Desktop troubleshooting skills
- Virtualization (Hyper-V and/or VMWare)
- Firewall / Router / Network Security
- Windows Server Backups and Disaster Recovery
- Having experience on remote support
- Customer service/satisfaction approach
To be a RVS family member, below are a must :
- Excellent spoken and written English skills
- Customer service and satisfaction hungry
- Willing to work in 24x7 rotational shifts
- Willing to take initiatives and passionate about delivering solutions
Essential Duties and Responsibilities :
- IT Support relating to technical issues involving Microsoft's core business applications, operating systems, network devices (routers, firewalls etc.) and printers
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Improve customer service, perception, and satisfaction.
- Backup/recovery of Windows Servers Deployment of Active Directory domain services across multiple sites/subnets, Administration, Migration, Group policy Objects, WSUS, etc.
- DNS administration
Salary : Competitive, as per your skills and experience
Industry : IT-Hardware & Networking
Functional Area : IT Hardware, Technical Support, Telecom Engineering
Employment Type : Permanent Job, Full Time
Education :
UG : B.Tech/B.E. - Any Specialization, Computers, Electronics/Telecommunication, BCA - Computers, B.Sc - Any Specialization, Diploma - Any Specialization
PG : M.Tech - Any Specialization, Electronics/Telecommunication, Computers, MCA - Computers
Years of Experience : Experienced and Fresher's both can apply
Job location : JAMMU
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