Director at Upamp Solutions
Views:104 Applications:21 Rec. Actions:Recruiter Actions:8
Executive - Customer Support - IT (0-2 yrs)
You will:
- Satisfactory responses to all App user base queries, respond within a defined turnaround time.
- Will be responsible for supporting Android, iOS, Window, Mac, and other WeatherBug applications.
- Will be responsible for play store and apple store support.
- Will need to respond to approximately 200 emails per day.
- Provide weekly summary reports for the trending issues and analysis on top case reasons with respect to each product.
- Should be proactive in flagging and escalating any upcoming issues/trends/customer responses etc. to engineering team
- Review all feedback emails and send respond within 24 hours (goal).
- Follow-up with customers to get more information as needed.
- Work five days a week, two of those days are Saturday and Sunday.
- Work hours to overlap US Team's hours.
You have:
- Strong written and verbal communication skills
- 0 to 1 years of experience, preferred computer science background
- Familiarity with UserVoice platform would be a plus, but is not required
- Flexible to work some night hours to align with US team
- Flexibility to work from home
How you can impress us:
- Experience with similar industry chat process
- Knowledge of ad industry will be added advantage
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
