HR Recruiter at Black & White Business Solutions
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Executive - Customer Support - International Process (0-3 yrs)
Job Summary:
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Respond to customer queries in a timely and accurate way, via phone, email or chat
Job Description:
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on calls or chat and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
