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11/01 Fizza Rizvi
Executive Talent Mangement at SGS Technical Services Pvt. Ltd

Views:7 Applications:3 Rec. Actions:Recruiter Actions:0

Executive - Customer Support - International Process (0-1 yrs)

Navi Mumbai/Thane Job Code: 307801

Process : VFS Day shift (International Process)

Shift Timing : 8:00 AM to 5PM

Working Days : 5

Week Offs : Sat/Sun fixed

- HSC/Graduate with Minimum 6 months of experience

- Excellent Communication Mandatory

Roles and Responsibilities

Customer Interaction:

- Respond to customer inquiries and provide information about products or services.

- Handle and resolve customer complaints in a timely and efficient manner.

- Ensure customer satisfaction by delivering exceptional service.

Communication:

- Communicate effectively with customers through various channels, such as phone, email, and chat.

- Provide clear and concise information to customers regarding products, services, and policies.

Problem Resolution:

- Identify and assess customers' needs to achieve prompt resolution of issues.

- Collaborate with other departments to resolve complex customer problems.

- Escalate issues to the appropriate channels when necessary.

Product Knowledge:

- Maintain up-to-date knowledge of products, services, and company policies.

- Train and educate customers on product features and usage.

Documentation:

- Accurately document customer interactions, issues, and resolutions in the customer support system.

- Generate reports on customer support activities as required.

Quality Assurance:

Adhere to established quality standards in customer service delivery.

Participate in quality assurance programs to continuously improve service quality.

Team Collaboration:

Collaborate with team members to share knowledge and best practices.

Contribute to a positive and collaborative team environment.

Qualifications:

- High school diploma or equivalent; Bachelor's degree preferred.

- Proven experience in customer support or a related field.

- Strong communication and interpersonal skills.

- Ability to handle challenging situations with patience and professionalism.

- Excellent problem-solving skills.

- Familiarity with customer support software and systems.

- Ability to work in a fast-paced environment.

Additional Requirements:

- Availability to work in shifts, including weekends and holidays.

- Strong multitasking abilities.

- Willingness to undergo training and development as required.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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