Co - Founder at The Leaders Hub
Views:235 Applications:62 Rec. Actions:Recruiter Actions:1
Executive - Customer Support - Hospitality/Travel (1-3 yrs)
Process: Voice & Chat Process (Hospitality,Travel,Booking,Reservation)
Job Description:
- Will be part of the Pilot batch
- This role requires adequate end to end knowledge of customer services process.
- Knowledge on software like Sales force and CRM
- Good Typing speed of 30 wpm
- Excellent Communication Skills in English
( Oral and Written)
- Good computer knowledge.
- Can Work under stringent deadlines with high accuracy.
- Experience and understanding of customer service etiquette.
- Handling Voice based calls for Voice agent and backend data supplementation and chat support.
- Quick response to customer queries and raising tickets
- Adherence to Process/Business policies and Procedures
- Reports and communicate with Client directly.
- Multitasking handling 5 window chat simultaneously along with Voice calls.
Experience:
2+ years- experience in BPO / Customer Support Executive
Selection Procedure:
- Typing Test
- Written Grammar Test
- F2F Interview
- Telephone Etiquettes and Good Grammar and communication skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
