- Attractive Salary & Benefits

- Opportunity within a company with a solid track record of performance

- Flexible working options

Our client helps you in getting the right job by training you and molding you in a way that you get the best match of your talent.

The Job :

You will be responsible for :

- Experience to handle the field engineers for technical problem

- Responsible for handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle

- Responsible to support the Engineer on Field Daily Co-ordination and Support with Team.

- Co-ordinate and update customer service call status

- Generating daily, Weekly and monthly report Maintaining inventory

- Tracking engineer expenses

- Ensuring strong customer service levels are met in line with Company objectives.

- Supporting the customer service team in resolving escalated issues or complaints.

- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.

- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.

- Recruiting, training, coaching and performance managing the customer service team.

- Conducting regular call reviews for quality assurance, coaching and training.

- Ensuring all standards and procedures are followed and maintained.

- Ensuring follow-up actions to address any gaps in service levels.

- Managing day to day operations, training and management of teams to achieve targeted service levels.

- Providing monthly help desk reports.

- Managing a team of 11-50 people. The candidate is required to attend to the customer calls and provide them the required information.

- The candidate should be able to understand the client's complaints and work upon resolving them.

- The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer

- MIS on Daily/Weekly/monthly basis to be submitted to the management

Ideal Candidate :

- You have at least 2 years experience, ideally within a Customer Service or Help Desk/Technical Support role.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have working knowledge of Sales and Business development

- You are a strong team player who can manage multiple stakeholders

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are adaptable and thrive in changing environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.