- Attractive Salary & Benefits

- Opportunity within a company with a solid track record of performance

- Flexible working options

Our client helps you in getting the right job by training you and molding you in a way that you get the best match of your talent.

The Job :

You will be responsible for :

- Experience to handle the field engineers for technical problem

- Responsible for handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle

- Responsible to support the Engineer on Field Daily Co-ordination and Support with Team.

- Co-ordinate and update customer service call status

- Generating daily, Weekly and monthly report Maintaining inventory

- Tracking engineer expenses

- Ensuring strong customer service levels are met in line with Company objectives.

- Supporting the customer service team in resolving escalated issues or complaints.

- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.

- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.

- Recruiting, training, coaching and performance managing the customer service team.

- Conducting regular call reviews for quality assurance, coaching and training.

- Ensuring all standards and procedures are followed and maintained.

- Ensuring follow-up actions to address any gaps in service levels.

- Managing day to day operations, training and management of teams to achieve targeted service levels.

- Providing monthly help desk reports.

- Managing a team of 11-50 people. The candidate is required to attend to the customer calls and provide them the required information.

- The candidate should be able to understand the client's complaints and work upon resolving them.

- The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer

- MIS on Daily/Weekly/monthly basis to be submitted to the management

Ideal Candidate :

- You have at least 2 years experience, ideally within a Customer Service or Help Desk/Technical Support role.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have working knowledge of Sales and Business development

- You are a strong team player who can manage multiple stakeholders

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are adaptable and thrive in changing environments