Business Support Manager at Snaphunt Pte. Ltd.
Views:19 Applications:7 Rec. Actions:Recruiter Actions:4
Executive - Customer Support - GPS Devices (2-5 yrs)
- Attractive Salary & Benefits
- Opportunity within a company with a solid track record of performance
- Flexible working options
Our client helps you in getting the right job by training you and molding you in a way that you get the best match of your talent.
The Job :
You will be responsible for :
- Experience to handle the field engineers for technical problem
- Responsible for handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle
- Responsible to support the Engineer on Field Daily Co-ordination and Support with Team.
- Co-ordinate and update customer service call status
- Generating daily, Weekly and monthly report Maintaining inventory
- Tracking engineer expenses
- Ensuring strong customer service levels are met in line with Company objectives.
- Supporting the customer service team in resolving escalated issues or complaints.
- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
- Recruiting, training, coaching and performance managing the customer service team.
- Conducting regular call reviews for quality assurance, coaching and training.
- Ensuring all standards and procedures are followed and maintained.
- Ensuring follow-up actions to address any gaps in service levels.
- Managing day to day operations, training and management of teams to achieve targeted service levels.
- Providing monthly help desk reports.
- Managing a team of 11-50 people. The candidate is required to attend to the customer calls and provide them the required information.
- The candidate should be able to understand the client's complaints and work upon resolving them.
- The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer
- MIS on Daily/Weekly/monthly basis to be submitted to the management
Ideal Candidate :
- You have at least 2 years experience, ideally within a Customer Service or Help Desk/Technical Support role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Sales and Business development
- You are a strong team player who can manage multiple stakeholders
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are adaptable and thrive in changing environments