Job Description :

- We are seeking a skilled and motivated individual to join our team as a Customer Support Executive for our gaming platform. In this role, you will be responsible for ensuring our customers receive the best possible support when they have issues or questions related to our games. You will work closely with our development, operations, and quality assurance teams to troubleshoot and resolve customer issues. You will also be responsible for maintaining accurate records of customer interactions and escalating issues to the appropriate teams when necessary.

Key Responsibilities :

- Respond to customer inquiries and troubleshoot issues related to our games via email, chat, and phone support.

- Maintain a high level of customer satisfaction by providing timely and effective solutions to customer issues.

- Accurately document customer interactions and ensure that customer data is entered correctly into our support systems.

- Work with the development, operations, and quality assurance teams to identify and troubleshoot issues that are affecting customers.

- Escalate complex or unresolved issues to the appropriate teams and follow up to ensure timely resolution.

- Stay up-to-date on the latest product features and industry trends to provide accurate information to customers.

- High school diploma or equivalent required; Bachelor's degree preferred.

- 1+ years of experience in customer support or a related field.

- Excellent written and verbal communication skills.

- Strong problem-solving skills and the ability to think creatively.

- Passion for gaming and an understanding of the gaming industry.

- Ability to work independently and as part of a team.

- Familiarity with customer support tools and ticketing systems.

- Ability to work flexible hours, including weekends and holidays, as needed.

- We are an equal opportunity employer and welcome candidates from diverse backgrounds. If you are passionate about gaming and providing excellent customer service, we encourage you to apply for this exciting opportunity!

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