Recrueter at Peopleocity
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Executive - Customer Support - Furniture Manufacturing (1-3 yrs)
Position: Customer Feedback Store & Executive
Job Type: Full time
Job Location:, 4th Phase, 152-F, Bommasandra Industrial Area, Bommasandra, Jigani Hobli, Bengaluru, Karnataka, India - 560099
Roles and Responsibilities :
1. Serving online, offline and walk-in customers by providing the knowledge of the products and services
2. Outbound calls to customer to get feedback, ratings & reviews
3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
4. Keep records of customer interactions, produce reports and statistics regularly
5. Maintain positive & professional attitude to customers
6. Timely and accurate reporting is a must
Desired Candidate Profile :
1. Prior experience handling walk-in customers or relevant Customer Service Competencies handling calls and emails must. Preferred in furniture industry.
2. Should have excellent written and verbal communication skills both in English and Hindi
3. Always maintain professional business attitude and standards
4. Ability to work in an organized manner & in a timely fashion
5. Good listener & a Quick learner
6. Basic skills with MS Excel must
About to us:
Our clien was established since 1996 as a furniture manufacturer and exporter of self-assembly furniture. specializes in furniture make of particle board, fiberboard (MDF) and melamine board. About 90 percent of our output is exported and we have customers from more than 30 countries, including the USA, Canada, UK, India, Philippines, Greece, Saudi Arabia and so on.
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