HR Consultant at SSV HR Services
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Executive - Customer Support - Food & Beverages (1-5 yrs)
Post: Customer Support Executive
Profile: Voice and E - mail
Qualification: HSC / Graduate
Freshers can also apply
Should have excellent verbal and written communication
Job Responsibilities :
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions
- Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
Fixed Day Shift: 10 AM - 7 PM
Fixed Weekend off
Call or Whatsapp Priyanka on 8879437943
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