Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - FinTech - North (1-2 yrs)
-Opportunity within a company with a solid track record of performance
-Fantastic work culture
-Leadership Role
Our client view our role as your search partner integral to your success.
- Our client believe we are an extension of you when we are representing you and your organization to potential candidates, sources of influence and your competitors in the market place.
The Job
You will be responsible for :
- Developing, implementing and maintaining effective AML programs to ensure compliance with local laws and regulations.
- Proactively identifying current/potential compliance issues and ensuring these are appropriately escalated so that appropriate remedial actions are taken in a timely manner.
- Keeping up to date on all developments and best practices relating to AML.
- Acting as the main point of contact for all AML related matters.
- Conducting training on compliance matters to raise compliance awareness across the organisation.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
- You have at least 1 year experience within a Customer Service role, ideally within the FinTech and Other Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- Must be comfortable with rotational shift
- Must be an immediate joiner
- Must be from Gurgaon or near office location
- Must be a Graduate
- You are adaptable and thrive in changing environments
- You are highly goal driven and work well in fast paced environments
