Talent Acquisition Executive at Payu Finance India Pvt Ltd
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Executive - Customer Support - Financial Firm (1-2 yrs)
Job brief :
- We are looking for a Customer Support Executive, to assist our customers with loan on- boarding process which include queries like How to apply for a loan from the mobile App, Documentation Required, etc. & also queries post loan disbursal like How to pay EMI, how to foreclose the loan, etc.
- Customer Support Executive's responsibilities includes resolving customers queries, recommending every possible solution and guidance of all the available features and functionalities of our products. To be successful in this role, a candidate should have an excellent communication skill to earn our customer's trust. Ultimately, to help establish our reputation as a company that offers excellent customer support on-calls and on emails.
Requirements :
- Experience as a Customer Support Executive or similar escalation handling role for more than a year.
- Experience in Call/Email support.
- Analyzing information, Excellent communication, and problem-solving skills.
- Multi-tasking abilities.
- Organizational & Time management abilities.
- Patience when handling tough cases.
- Familiar with CRM software and remote support tools.
- Regional language know candidates will add additional advantage (Language: Tamil, Telugu & Kannada).
- 9 hours shift (including 1 hour break) between 9 am to 9 Pm.
- Working from Office, 6 days working in a week.
- Rotational work offs.
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