hr recruiter at COPPERGATE CONSULTANTS
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Executive - Customer Support - Fashion Brand (0-5 yrs)
- Hopscotch (URGENT)
- Work from OFFICE ONLY
- Process - customer service
- Hopscotch is India's leading kids fashion brand positioned at the sweet spot of aspiration and affordability.
- Graduate (Any stream) - Preferable
- Undergraduates are also welcome
Shifts :
- Nine Hours each day with rotational shifts. One-hour break divided in 3 parts - 15Mins-30Mins-15Mins)
- Open to work from 0900hrs through 2100hrs (Work from office)- Female Associates
- Open to work from 0900hrs through 2100hrs (Work from office)- Male Associates
- Night shift (Work from Home) - Male Associates.
- One Weekly-Off each week (anyday)
- Job Location: Lower Parel - West (7 mins walk from station)
- 100% Voice Process which includes working on customer emails as well.
- Meticulous with Shift Time Reporting & Break-Adherence.
Responsibilities of a Customer Service Associate would be :
- Answer calls/emails professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Follow the set KRA's/KPI's without any excuses
