Customer Success Executive at Aspiring Brands Private Limited
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Executive - Customer Support - Fashion (1-3 yrs)
We are seeking a dynamic and customer-centric individual to join our team as a Customer Success Executive. This position offers an exciting opportunity to work with a leading brand in the industry.
Responsibilities :
- Engage with customers via phone, chat and email to provide outstanding support and ensure their success with our products and services.
- Serve as the primary point of contact for customer inquiries, requests, and issues, resolving them promptly and efficiently.
- Proactively seek customer feedback and provide insights to internal teams to drive product improvements.
Requirements :
- Bachelor's degree in Business Administration, Marketing, or any related field.
- 1 to 3 years of proven experience in customer success or support.
- Excellent communication skills in both English and Hindi.
- Strong problem-solving and decision-making abilities, with a keen attention to detail.
- Experience in the clothing or fashion industry is a plus.
Attributes :
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Self-motivated with a proactive approach to identifying and resolving customer issues.
- Adaptability and willingness to learn new technologies and processes.
Benefits :
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development in a rapidly expanding company.
Location : Gurugram, India
