Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - Digital Marketplace (0-1 yrs)
- Regional Role
- Opportunity within a company with a solid track record of performance
- Opportunity to make a positive impact
- Flexible working options
Our Client is India's leading digital marketplace for expert services, connecting millions of Users and lakhs of Service Provider SMEs using technology, data and AI.
The Job :
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate :
Skills Required :
- You have at least 1 year experience ideally in Customer Service, Customer Success or CSR within Internet and Media & Entertainment industry.
- Experience within would be a strong advantage.
- You have solid experience in a regional role ideally including experience covering India.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You pay strong attention to detail and deliver work that is of a high standard
- You are adaptable and thrive in changing environments
- You are a strong team player who can manage multiple stakeholders
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
