Customer Support Executive at BPO/ITES
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Executive - Customer Support/Customer Success - Pharma (0-2 yrs)
- We are looking for a Customer Success Executive who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our organization.
- As Customer Success Executive you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
Key Responsibilities :
- Own overall relationship with new and old clients, which includes managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Maintain and develop customer success strategies and best practices.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximise retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Provide critical insights to the product team as a means to improve our developing platform.
- Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
- Effectively maintaining client relationships with follow-up, collecting regular feedback.
Required Skills :
- Preferably with working experience in a start-up.
- Technical curiosity or experience, willingness to learn new things
- Proven ability to educate executive decision-makers, building and maintaining relationships with them.
Pre-requisites :
- Must have excellent communication and written communication skills
- Quick learner, adaptable to changing business needs
- Multitasking skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
