Consultant at Skyleaf Consultancy
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Executive - Customer Support/Customer Service - BPO/Call Center (1-10 yrs)
Executive - Customer Support & Service - Call Center
Main Job Tasks and Responsibilities :
- Answer calls professionally
- Respond to inquiries
- Research required information using available resources
- Handle and resolve one's complaints
- Enter one's information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up one's calls where necessary
- Complete call logs and produce call reports
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
Skills & Personal Attributes Required :
- Working knowledge in MS-Excel
- Fluency in spoken Hindi is mandatory,
- Hardware or networking knowledge will be preferred
- Knowledge of call center telephony and technology
- One year or more experience in a call center environment is a added advantage.
- One's service experience
- Good data entry/keyboard skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
