Executive - Customer Support - BPO/ITeS (1-3 yrs)
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Identify and assess customers- needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts, and file documents
- Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Handle product recalls
- Utilize computer technology to handle high call volumes
- Update customer information in the customer service database during and after each call
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Refer unresolved customer grievances or special requests to designated departments for further investigation
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
