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02/01 Vipin
Senior Recruitment Specialist at Zodnik

Views:161 Applications:26 Rec. Actions:Recruiter Actions:5

Executive - Customer Support - BPO (2-5 yrs)

Mumbai Job Code: 58298

JOB SPECIFICATION

JOB TITLE :Call Centre Executive

REPORTING TO : Senior Customer Support Executive

START DATE : Immediately

PURPOSE OF THE ROLE

Attend to Calls pertaining to customer complaints, data management and reporting.

KEY RESPONSIBILITIES :

- Attend to calls pertaining to customer queries, complaints on the toll free line and record them

- Assign calls to respective Senior engineers/Engineers

- Monitor the call progress and status

- Data Management pertaining to Service calls and escalations

- Data Analysis & suggesting appropriate action

- Robust Reporting: MIS, Internal

- Point of contact for the Field engineers for non technical issues

KEY INTERFACES :

- Staff from Service Team

- Product/Tech support team

- GGS Central office

- Clients and their respective Admin teams

EDUCATIONAL QUALIFICATIONS / TRAINING :

- Graduate with at least 1 years of relevant experience

REQUIRED SKILLS AND ABILITIES : 

- Good written and oral communication skills

- Good knowledge about the geography of India

- Ability to use MS Office applications like Excel, Word and PowerPoint effectively

- Self motivated and responsible, with keen attention to detail

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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