03/10
Yashaswi
HR at Black & White Business Solutions
HR at Black & White Business Solutions
Views:16 Applications:14 Rec. Actions:Recruiter Actions:0
Executive - Customer Support - BPO (1-5 yrs)
BPO/ Customer Support Executive
Responsibilities :
- Understanding the products and services provided by the company.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company's knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company's rules and regulations
Requirements :
- Any undergraduate or graduate.
- With minimum of 1 year of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Exceptional verbal and written communication skills.
- Understanding and working knowledge of Customer Relationship Management software.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.
For Any Queries Call Or WhatsApp Yashaswi At 8095022887 Or WhatsApp
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