Operation Head at Kulaja Services LLP
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Executive - Customer Support - BPO (1-3 yrs)
Ensure Customer Satisfaction
An important part of the Customer Service Executive's job is diffusing situations with dissatisfied customers. When customers are unable to have their needs satisfactorily met by talking with a customer service agent, it is the job of the Customer Service Executive to step in and attempt to appease the customer. Good mediation skills are important to performing this duty.
Customer Service Executive Skills
Customer Service Executives should possess fantastic interpersonal skills and be strong leaders. Staying calm under pressure and having wonderful customer service skills are also important.
- They should also be excellent communicators both orally and in writing. Employers look for candidates with all of these traits as well as the traits listed here.
Core skills : Based on job listings we looked at, employers want Customer Service Executives with these core skills. If you want to work as a Customer Service Executive, focus on the following.
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