Director at Recruiting India
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Executive - Customer Support - BPO (1-3 yrs)
Customer Support Executive
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
