Talent Acquisition Executive at Enhanceplus
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Executive - Customer Support - BPO (0-3 yrs)
We Are Looking For Customer Support Profile
Education Graduation/under graduation with 6 month of experience
Location : Gurgaon , Cyber Citi Dlf Buinding
- Chat/Voice International Process
- Candidate Should Have Excellent English Communication Skill
- Night/rotational shift
- 5 days working
- Cab facility available for night shift .
Salary : up to 26 k in hand for 1 Year on paper experience
For fresher : up to 17 - 21 k in hand depend on interview
- Please Apply Only interested candidates .
There is 3 round of interview :
- Interview will be virtual and laptop is mandatory for the interview
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Amcat test
- versant test/HR round
- Operation round
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