HR Executive at Smart Fusion Cooperate Solution
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Executive - Customer Support - BPO (0-2 yrs)
- Customer support executive!!!
- Should have good communication skills
- Should have convincing skill
Location : Chennai Anna Nagar
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
Contact : 9884700290
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