Director at Apex HR Consultancy
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Executive - Customer Support - BPO (0-1 yrs)
As a Customer Support Executive at Teleperformance, you will be a vital part of our customer service team, providing unparalleled support to our clients and their customers. Your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for all customers interacting with our client's products or services.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
- Maintain a high level of product or service knowledge to effectively troubleshoot and address customer concerns.
- Accurately document customer interactions and transactions in the CRM system.
- Collaborate with other team members and departments to resolve customer issues efficiently.
- Uphold company policies and procedures while delivering exceptional customer service.
- Meet or exceed individual and team performance goals and quality standards.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
