Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
20/08 Akanksha Pillay
HR Associate at PyjamaHR

Views:58 Applications:10 Rec. Actions:Recruiter Actions:4

Executive - Customer Support - BFSI (0-3 yrs)

Chennai/Tamil Nadu Job Code: 340317

Job Role :

- Answer inbound calls and assist customers with their Queries/Requests/Complains.

- Raise Requests & Complaints on behalf of the customer in the CRM tool.

- Generate leads and educate customers about new products & their benefits.

- Maintain and adhere to compliance guidelines

- Capture problem indicators, highlight and suggest improvement

- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

- Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met

Skills Required :

- Excellent verbal communication skills

- Ability to comprehend, capture as well as interpret basic customer information

- Strong customer service focus

- Knowledge of Banking/Credit cards preferred

- Week Off : Week offs 6 Rotational week offs per month

- Languages Required : English + Hindi (Mandatory).

- Education : Graduates (Any stream)

- Job Location : Karapakkam, Chennai

Add a note
Something suspicious? Report this job posting.