Talent Acquisition Manager at Sanguine Global
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Executive - Customer Support - BFS (2-9 yrs)
1. Responsible to deliver - customer-centric service experiences- to Customers during every interaction.
2. Display superior customer service when providing inbound and outbound (email, phone,chat, email etc) application and/or functional support and resolution to customers.
3. Maintain a strong passion for solving problems and helping customers, acting as a first line of relationship management.
4. Research with the customer to fully diagnose the issue, respond to the customer within established timelines utilizing standard solutions.
5. Troubleshoot cases and follow appropriate documentation steps and annotate all the steps or activities undertaken to resolve the issue.
6. Regularly provide updates to the client on open cases to gain more information and wherever required escalate issues internally within departments to ensure timely resolution.
7. Effectively manage client expectations, drive client deliverables and exercise scope to ensure issue resolution.
8. Provide consultative expertise to the client, guiding clients through key decisions and tradeoffs while resolving issues.
9. Wherever required, effectively conduct basic product functionality trainings with clients remotely.
10. Develop and maintain strong functional and technical product knowledge including new release and products.
11. Deliver outstanding client service to achieve high Customer Support Survey scores.
12. Be aware of, and comply with, all corporate policies.
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