Responsibilities:

Customer Interaction:

- Provide exceptional customer service through various channels (phone, email, chat, and in-person).

- Address and resolve customer queries, issues, and complaints promptly and effectively.

Problem Resolution:

- Analyze and troubleshoot customer problems, providing accurate and timely solutions.

- Escalate complex issues to the appropriate departments when necessary.

Product Knowledge:

- Maintain a thorough understanding of the company's products and services.

- Keep up-to-date with any changes or updates to products and services.

Documentation:

- Maintain detailed records of customer interactions, transactions, and complaints.

- Prepare reports and summaries of customer interactions as required.

Feedback:

- Gather customer feedback and relay it to relevant departments for product or service improvements.

- Proactively suggest process improvements to enhance customer experience.

Team Collaboration:

- Work closely with other team members and departments to ensure a seamless customer experience.

- Participate in team meetings and training sessions to stay informed and improve skills.

Performance Metrics:

- Meet or exceed individual and team performance targets and metrics.

- Continuously improve personal performance through feedback and training.

Qualifications:

- Bachelor's degree or equivalent work experience.

- Proven experience as a Customer Support Executive or similar customer service role for at least 5 years.

- Excellent communication skills, both verbal and written.

- Strong problem-solving skills and the ability to think critically.

- Proficiency in using customer support software and tools.

- Ability to handle high-pressure situations and manage multiple tasks simultaneously.

- Customer-centric mindset with a passion for delivering exceptional service.

Skills:

- Strong interpersonal and communication skills.

- Ability to remain calm and professional in challenging situations.

- Proficiency with Microsoft Office Suite and customer support software.

- Good organizational and time management skills.

- Ability to work independently and as part of a team.

Working Conditions:

- Work from office in Mumbai or Chennai.

- May require working in shifts depending on business needs.

- Opportunity for career growth and advancement within the company.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.