Responsibilities:

Customer Interaction:

- Provide exceptional customer service through various channels (phone, email, chat, and in-person).

- Address and resolve customer queries, issues, and complaints promptly and effectively.

Problem Resolution:

- Analyze and troubleshoot customer problems, providing accurate and timely solutions.

- Escalate complex issues to the appropriate departments when necessary.

Product Knowledge:

- Maintain a thorough understanding of the company's products and services.

- Keep up-to-date with any changes or updates to products and services.

Documentation:

- Maintain detailed records of customer interactions, transactions, and complaints.

- Prepare reports and summaries of customer interactions as required.

Feedback:

- Gather customer feedback and relay it to relevant departments for product or service improvements.

- Proactively suggest process improvements to enhance customer experience.

Team Collaboration:

- Work closely with other team members and departments to ensure a seamless customer experience.

- Participate in team meetings and training sessions to stay informed and improve skills.

Performance Metrics:

- Meet or exceed individual and team performance targets and metrics.

- Continuously improve personal performance through feedback and training.

Qualifications:

- Bachelor's degree or equivalent work experience.

- Proven experience as a Customer Support Executive or similar customer service role for at least 5 years.

- Excellent communication skills, both verbal and written.

- Strong problem-solving skills and the ability to think critically.

- Proficiency in using customer support software and tools.

- Ability to handle high-pressure situations and manage multiple tasks simultaneously.

- Customer-centric mindset with a passion for delivering exceptional service.

Skills:

- Strong interpersonal and communication skills.

- Ability to remain calm and professional in challenging situations.

- Proficiency with Microsoft Office Suite and customer support software.

- Good organizational and time management skills.

- Ability to work independently and as part of a team.

Working Conditions:

- Work from office in Mumbai or Chennai.

- May require working in shifts depending on business needs.

- Opportunity for career growth and advancement within the company.