Recruitment Specialist at Upgrad Rekrut
Views:91 Applications:17 Rec. Actions:Recruiter Actions:0
Executive - Customer Support (4-7 yrs)
Urgent Requirements for Customer Service
Language: English, Kannada
Who can apply:
Female Candidates only
Location: Mumbai ( Santacruz kalina)
Bachelor's Degree in any field
- Overall 3 to 5 years of experience which includes 1+ years of directly working with customers
- 6+months of experience in customer facing roles in a fast-paced environment
- Computer literacy with experience using Windows/MS Office , Excel, CRM management
- Demonstrated advanced English/Regional language proficiency both written and spoken
- Exceptional soft skills, empathy, listening ability and high ownership and customer orientation
Roles and responsibility:
- Providing prompt, frictionless, consistent and delightful customer service
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
- Assisting with customer communication during critical launches and support events.
- Maintaining and improving NPS/CSAT
Interested can share their updated resume at or connect on 7042029010
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
