HR Generalist at Innovative Ideal & Services India Ltd.
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Executive - Customer Support (3-7 yrs)
Designation : Customer Support Manager
No. of opening : 3
Location : Goregaon west (10 min walking from Ram Mandir station)
Roles & Responsibilities :
1. Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
2. Identify and assess customers' needs to achieve satisfaction, escalating complex issues to appropriate teams when necessary.
3. Provide accurate, valid, and complete information by utilizing available resources and maintaining comprehensive knowledge of company products and services.
4. Handle and resolve customer complaints, providing appropriate solutions and alternatives within established company guidelines and policies.
5. Keep records of customer interactions, transactions, comments, and complaints, ensuring all issues are documented and tracked to resolution.
6. Collaborate with internal teams to ensure seamless customer experiences and timely resolution of issues.
7. Assist in training new customer support team members and contribute to the development of customer support processes and procedures.
8. Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirement :
- Should have leader ship capability with professional attitude
- Master in building good relation & trust with employee and customer
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