HR Manager at MNR Solutions
Views:224 Applications:43 Rec. Actions:Recruiter Actions:0
Executive - Customer Support (2-6 yrs)
As a Customer Support Executive, you will be responsible for providing exceptional customer service and support, ensuring that customer inquiries and issues are resolved promptly and effectively. This role requires excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.
Key Responsibilities :
- Customer Interaction : Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
- Issue Resolution : Identify and resolve customer issues, escalating to higher-level support when necessary.
- Product Knowledge : Maintain a deep understanding of the company's products and services to effectively assist customers.
- Customer Relationship Management : Build and maintain strong relationships with customers, ensuring a positive customer experience.
- Documentation : Accurately document customer interactions and issues in the CRM system, ensuring detailed records are maintained.
- Feedback Management : Collect and report customer feedback to help improve products, services, and processes.
- Team Collaboration : Work closely with other departments, including sales, technical support, and product development, to resolve customer issues.
- Process Improvement : Suggest and implement improvements to customer support processes to enhance efficiency and customer satisfaction.
Desired Skills & Competencies :
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities with a customer-focused approach.
- Proficiency in using CRM software and customer support tools.
- Ability to manage multiple tasks and prioritize effectively.
- High level of patience and empathy when dealing with customers.
- Experience in a similar customer support role is highly preferred.
