Roles and Responsibilities :

- Manage and effectively resolve customer support predominantly via chat, Remote sessions, Phone or email.

- Be a voice of the clients by identifying their needs and collaborating with cross-functional team to provide solutions

- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

- Quick turnaround time to answer customer queries and maintain the right categorization of tickets

- Identify and assess customers' needs to achieve customer satisfaction and deliver quality responses

Desired Candidate Profile :

- 2- 4 years of experience in a product based company

- Flexible to work in rotational shifts and staggered week offs

- A do-anything attitude for delighting the customer. We are a customer-centric organisation, meaning we drop everything to solve problems and make our customers happy.

- Exceptional written and verbal communication skills

- Experience in International (specifically the US) chat and voice support would be an added advantage

- Hands on experience with Zendesk, Intercom or similar platforms (Added advantage)

- Demonstrate patience in all customer contact situations, showing courtesy and strong customer service orientation.

- Skilled in multitasking; including the ability to be flexible and adapt to changes quickly.

Customer Support Specialist :

What does client look for when hiring a Customer Support Executive?

- You are customer-centric and naturally curious. You are passionate about doing right by the customer while best representing client . You leave no stone unturned in an effort to delight the customer.

- You don't get flustered easily. If you don- t know the answer, you'll dig until you find it.

- You like learning new things and you can learn quickly. When things change, you know how to roll with the punches.

- You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating in writing and on the phone.

- You are motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of the time you spend with us and truly make a difference.

- Desire and willingness to test, embrace and encourage new technologies and product offerings.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.