HR Manager at MNR Solutions
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Executive - Customer Support (1-8 yrs)
- Customer Assistance : Provide timely and effective support to customers via phone, email, and chat, ensuring a positive customer experience.
- Issue Resolution : Diagnose and resolve customer issues efficiently, escalating complex problems to higher-level support when necessary.
- Product Knowledge : Maintain up-to-date knowledge of company products and services to assist customers accurately and provide tailored solutions.
- Documentation : Record customer interactions and transactions in the CRM system, ensuring all information is accurate and up to date.
- Feedback Management : Gather customer feedback to identify trends and areas for improvement in service delivery.
- Collaboration : Work closely with team members and other departments to resolve customer issues and enhance the overall customer experience.
- Performance Metrics : Meet or exceed individual and team performance metrics, including response time, resolution time, and customer satisfaction scores.
- Training and Development : Participate in training programs and workshops to enhance skills and knowledge related to customer service and product offerings.
