- Opportunity within a company with a solid track record of performance

- A role that offers a breadth of learning opportunities

- Leadership Role

Our client is dedicated to transforming the way businesses manage their human resources. As a premier HR consultancy firm,

Our client specializes in providing innovative and tailored solutions that address the unique challenges faced by organizations in today's dynamic business environment.

The Job

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate

Job Role- Customer Support for Semi tech process.

Customer care representative - >1 year Experience

Sr. Customer care representative - >2 year Experience

Requirement:-

Communication - Excellent Communication skills who can speak with US natives.

- Experience (Yrs) minimum 6 months of International Bpo voice exp + Blended Process Experience is must.

- Should have computer and Internet knowledge / knowledge of Billing queries

- Experience Type (B2B/B2C) B2B and B2C

- Industry Pref BPO Geography ( Domestic/International) International

- Any Graduate Should not be perusing regular / part time course Any course which affects the job is not to be sources .

- Must Have International voice process .

Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) -Preferred In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes) Clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situation with customer.

- Excellent communication skills. Customer handling skills.

- Strong ability to multitask and take fast decisions independently.

- Willing to work in a 24-7 environment (Rotational shifts/5 Days a week).