HR at Peopletree Knowledge Services Pvt Ltd
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Executive - Customer Support (1-5 yrs)
About Role :
- We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
Must Have :
- Excellent English communication skills - Both verbal and written
- Willing to work in US shift
- Looking for long-term association therefore must be ready for 18 months of commitment period with the company
- Initial training of 3-4months will be Compulsory WFO
Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through Voice Calls/Email.
- Communicating and coordinating with colleagues as necessary.
- Acknowledging and resolving customer complaints.
- Knowing the workflow inside and out so that you can answer questions.
- Processing orders, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
Personality Attributes :
- Self-motivated worker, that can complete tasks under minimal supervision
- Team Player
- Should have good logical skills and attention to detail.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
