Talent Acquisition at OnActive
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Executive - Customer Support (1-4 yrs)
Job description :
Experience: 1-4 yrs
Location - Bangalore
Languages to be known: Proficiency in 1 regional language (Kannada, Telugu, Tamil) and English, Hindi is mandatory.
Shift Timings: 9 AM to 6 PM
Working Days: 6 days in a week (Mon-Sat)
Roles & Responsibilities :
- Responsible for taking calls with customers and understanding their queries and concerns.
- Ensuring customer queries and concerns are resolved on time
- Need to maintain less than 8% shrinkage on MTD (Month till date)
- Need to be flexible in case of volume increases to support the callings.
