Recruiter at Prolific HR Consultants India Ltd
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Executive - Customer Support (1-3 yrs)
Key Responsibilities :
Customer Interaction :
- Handle incoming calls from customers promptly and professionally.
- Provide information about products, services, and company policies.
- Address customer inquiries, concerns, and complaints effectively.
Issue Resolution :
- Troubleshoot and resolve customer issues or complaints in a timely manner.
- Escalate complex issues to appropriate departments for further investigation.
Data Entry :
- Accurately and efficiently input customer information and details into the company's database.
Product Knowledge :
- Stay informed about the company's products, services, and promotions to provide accurate information to customers.
Quality Assurance :
- Adhere to established call centre protocols and quality standards.
- Ensure compliance with company policies and procedures.
Multitasking :
- Handle multiple tasks simultaneously, such as managing calls, navigating computer systems, and updating customer records.
Team Collaboration :
- Collaborate with team members and other departments to resolve customer issues and improve overall customer satisfaction.
Documentation :
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
Adaptability :
- Adapt to changes in product offerings, policies, and procedures, and effectively communicate these changes to customers.
