Recruiter at Prolific HR Consultants India Ltd
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Executive - Customer Support (1-3 yrs)
Key Responsibilities :
Customer Interaction :
- Handle incoming calls from customers promptly and professionally.
- Provide information about products, services, and company policies.
- Address customer inquiries, concerns, and complaints effectively.
Issue Resolution :
- Troubleshoot and resolve customer issues or complaints in a timely manner.
- Escalate complex issues to appropriate departments for further investigation.
Data Entry :
- Accurately and efficiently input customer information and details into the company's database.
Product Knowledge :
- Stay informed about the company's products, services, and promotions to provide accurate information to customers.
Quality Assurance :
- Adhere to established call centre protocols and quality standards.
- Ensure compliance with company policies and procedures.
Multitasking :
- Handle multiple tasks simultaneously, such as managing calls, navigating computer systems, and updating customer records.
Team Collaboration :
- Collaborate with team members and other departments to resolve customer issues and improve overall customer satisfaction.
Documentation :
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
Adaptability :
- Adapt to changes in product offerings, policies, and procedures, and effectively communicate these changes to customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
