Recruitment specialist at Vasitum
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Executive - Customer Support (1-3 yrs)
Position : Customer Service Representative
Company : Thomas Cook
Salary : 20,000- 26,000 (fixed in hand)
Location : Mumbai
Work days : 6 days (work) + 1 (rotational week-off)
Timing : Morning shift
Experience : 6 months- 4 years
Position Overview : The Post-Booking Customer Service Representative plays a crucial role in ensuring customer satisfaction after a booking or purchase has been made. This position involves providing support, addressing inquiries, resolving issues, and maintaining a positive customer experience throughout the post-booking process. The representative will collaborate with various internal teams to ensure smooth and efficient service delivery.
Responsibilities :
- Address customer inquiries and concerns after booking.
- Resolve issues, complaints, and escalations promptly.
- Collaborate with internal teams for smooth service delivery.
- Maintain accurate customer records and provide product information.
- Follow procedures and guidelines for effective customer support.
- Escalate complex issues for further investigation and resolution.
- Continuously develop product knowledge and stay updated on industry trends.
Qualifications :
- Prior customer service or support experience.
- Strong communication and problem-solving skills.
- Customer-centric mind-set and ability to work in a team.
- Proficiency in customer service software and CRM systems.
- Flexibility and adaptability to changing priorities.
- High school diploma or equivalent.
Perks : Medical insurance, Morning shift, Provident fund
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
