Recruiter at TCP Corps Outsourcing
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Executive - Customer Support (1-2 yrs)
Job Timing : 9.00am TO 6.30pm
Key Responsibilities :
- Responding to customer inquiries via phone,
- Resolving customer complaints and issues in a timely and professional manner
- Providing product information and technical support to customers
- Escalating complex issues to the appropriate departments
- Assisting customers with account management and billing inquiries
- Following up with customers to ensure their issues are resolved
- Documenting customer interactions and transactions
- Identifying and escalating priority issues
- Collaborating with other teams to improve the overall customer experience
- Contributing to the development of customer support resources
- Adhering to company policies and procedures
- Meeting performance targets such as response time and customer satisfaction
- Keeping abreast of product updates and changes
- Participating in training and development sessions
- Identifying opportunities to enhance customer satisfaction
Required Qualifications :
- Bachelor's degree in business, marketing, or a related field
- Proven work experience in customer support or a similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Empathy and a customer-focused mindset
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using customer support software and CRM systems
- Technical knowledge to troubleshoot basic customer issues
- Ability to work well in a team environment
- Attention to detail and accuracy in documentation
- Flexibility to work in shifts and weekends
- Ability to remain calm and professional under pressure
- Continuous learning and adaptability to changes
- Commitment to providing exceptional customer service
- Understanding of customer service metrics and KPIs
