Executive - Customer Support (1-2 yrs)
- Customer Support Executive is the direct connection between the customer and company.
- They need to identify problems, analyse situations, and find appropriate solutions.
- They should be resourceful, proactive, and able to think critically to resolve customer issues effectively. empathise with the customer - in fact, it's a key component of great service - but keep it as upbeat as you can.
- Steer the conversation toward a positive outcome with use positive language. Focus on the solution.
- Thank customers for their patience, understanding, and valued loyalty. Stay calm.
- Be an active listener.
- Personalize the interaction.
- Acknowledge your customer's emotions.
- Use positive language.
- Restate what they told you.
