Position - Customer Support Executive

Skills Required :

- Excellent communication skills

- Basic Sports Knowledge

- Flexibility with 24/7 shifts

Job description :

The Role & Responsibilities :

- Provide fast and accurate customer service.

- Learn our platforms and advanced troubleshooting of our streaming architecture.

- Work effectively with our content delivery teams to achieve results.

- Execute our extensive anti-piracy measures.

- Document and retain ever-evolving workflows and resolutions.

You Bring Us :

- Fearlessness and pro-activeness. We deal with live video and data.

- Every minute counts. Make fast decisions and have them be right.

- Customer service experience. Strong written communication.

- Able to work shift patterns, including weekends and overnights - we- re a 24/7/365 operation.

Personal Attributes :

- Details matter to you. A lot.

- You are a logical thinker.

- You always put yourself in the users- shoes.

- You are passionate about online media.

- You constantly raise the bar for yourself and the team.

- You think fast on your feet and can translate a concept to a sequence of actions very quickly and accurately.

Required skills and experience :

- Experience in a B2B / B2C contact centre environment.

- Strong written customer service experience.

- Experience of working with ticketing systems such as Zendesk.

- Microsoft Office inc. Outlook, & Google Docs.

- Good analytical and problem solving skills.

Desired skills and Experience :

- Digital customer contact experience, preferably within a streaming or sports environment.

- Experience troubleshooting Android & iOS device issues.

- Tech savviness - you're up-to-date with the latest trends.

- Sports fan, with working knowledge of sports websites.

NOTE: Interest in sports and flexibility in working in shifts is mandatory.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.