Job Description :

Seller Support Specialist (Customer Service)

As a Seller Support Specialist, you will play a crucial role in our customer service team, focusing specifically on supporting our sellers throughout their journey with [Your Company Name]. You will be the primary point of contact for sellers, assisting them with inquiries, issues, and providing guidance to ensure their satisfaction and success.

Key Responsibilities :

- Provide Exceptional Customer Support :- Respond promptly and effectively to seller inquiries via multiple channels (phone, email, chat), ensuring a positive customer experience at all times.

- Issue Resolution :- Investigate and resolve seller concerns regarding account management, product listings, payment issues, and general inquiries with accuracy and efficiency.

- Educate Sellers :- Guide sellers on best practices, policies, and tools available to optimize their listings, enhance their sales performance, and navigate our platform effectively.

- Technical Assistance :- Troubleshoot technical issues related to our platform or seller tools, escalating complex issues to the appropriate teams when necessary.

- Feedback and Improvement :- Gather seller feedback and insights to identify recurring issues or opportunities for improvement, collaborating with internal teams to enhance our seller support processes and resources.

- Documentation :- Maintain accurate records of all seller interactions and transactions using our CRM system, ensuring thorough documentation for future reference and reporting purposes.

- Adherence to Policies :- Enforce company policies and guidelines consistently while demonstrating sound judgment in handling sensitive seller issues and escalations.

Qualifications :

- Previous Experience :- Proven experience in a customer service or support role, preferably in a B2B or B2C environment. Experience in seller support or ecommerce platforms is a strong asset.

- Communication Skills :- Excellent verbal and written communication skills in [Language(s)] with the ability to convey information clearly and concisely.

- Problem-Solving Skills :- Strong analytical and problem-solving abilities, with a keen attention to detail and the ability to prioritize and manage multiple tasks.

- Customer Orientation :- Passion for delivering outstanding customer service and a genuine desire to help others succeed.

- Technical Proficiency :- Comfortable using CRM software and familiarity with ecommerce platforms and seller tools.

- Team Player :- Ability to collaborate effectively within a team environment and across departments to achieve common goals.

Education :

- High school diploma or equivalent required.

- Bachelor's degree in Business Administration, Communications, or a related field preferred.

Work Environment :

- Type : Full-time position

- Location : Noida

How to Apply :

Please submit your resume and a cover letter outlining your qualifications and interest in the Seller Support Specialist position at [Your Company Name]. We look forward to reviewing your application and discussing how you can contribute to our team.

Feel free to customize this job description further based on your specific company's needs and the platform on which your sellers operate.