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24/04 Rashmi Dalvi
Talent Acquisition at LAXMI DENTAL EXPORT PRIVATE LIMITED

Views:16 Applications:8 Rec. Actions:Recruiter Actions:3

Executive - Customer Support (0-5 yrs)

Mumbai Job Code: 322734

- The Customer Support Team Leader is responsible for overseeing and managing the day-to-day operations of the customer support team.

- This role involves providing guidance, support, and direction to team members to ensure efficient and effective resolution of customer inquiries and issues. The Team Leader will also play a key role in fostering a positive and customer-centric culture within the team. Team Leadership

- Customer Issue Resolution

- Quality Assurance

- Communication

- Training and Development

- Performance Metrics

Qualifications:

- Bachelor's degree in a relevant field or equivalent work experience.

- Proven experience in a customer support role, with at least 3 years in a leadership or supervisory capacity.

- Excellent communication and interpersonal skills.

- Strong problem-solving and decision-making abilities.

- Familiarity with customer support software and tools.

- Ability to work in a fast-paced and dynamic environment.

- Customer-focused mindset and a commitment to delivering exceptional service.

9 hours rotational shifts 9:00 am till 9:00

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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