- Intouch CX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we- re obsessed with providing remarkable customer experiences for the world's most innovative brands.

About the Job : 

- We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

- This role is currently offered as WFO

As a Customer Service Associate - Voice, You Will : 

- Have daily interactions with customers and handle all issues from end to end via call.

- Go the extra mile to engage customers in solving issues and ensure satisfaction.

- Quickly and effectively build rapport with customers, diagnose and resolve issues.

- Provide white glove service and have the ability to provide an overall excellent customer experience.

- Managing customer expectations regarding estimated response times

As a Customer Service Associate - Voice, You Have : 

- A post-secondary degree in any major

- 6 months - 4 years of customer service experience

- Fluency in spoken English

- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

- Excellent communication skills and high emotional intelligence

- Excellent problem solving and customer service skills

- Strong analytical & Interpersonal skills

- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure

- A flexible schedule : Must be okay to work nights

- Benefits of working as a Customer Service Associate - Voice :

- An attractive compensation package with performance-based incentives

- Incredible learning and growth opportunities

- Outstanding rewards and recognition program & employee engagement activities

- Free Food and Transport while working on-site

- Medical Insurance

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