Responsibilities :

- Monitor and document all incoming communication from users- emails, messages, in-app feedback, reviews on Google Play etc.

- Use judgement to tag users- feedback into relevant categories (Low reward, Tech, Feature etc.) and respond to them

- Maintain a comprehensive database to monitor progress on ratings, reviews, responses

- Create and share regular reports about users- issues to the team

- Use judgement to identify and escalate the top issues faced by the users to the relevant team members

- Set up a regular meetings with Product Owners, Engineering Owners and QAs to understand any changes, and report any trend/issues

Capabilities we hire for :

Unstoppable Drive = Initiative + Follow Through. Drive is visible energy. People with high drive can move mountains and they are the best fit for us.

High Ownership = Responsibility + Accountability. Ownership is capability and responsibility to act. We feel accountable for success or failure regardless of cause.

Humility/Empathy - You respect your peers, you know how to give constructive feedback, you appreciate how hard everyone else's job is!

Infectious Positive energy - We breed creativity by banishing negativity. We encourage others to listen and guide instead of criticizing.

Agile execution - We ship early and iterate fast. We strive for early feedback to react rapidly.

Effective communication - We communicate thoroughly and preferably in writing. We strive for clarity and alignment.

What we offer :

- Work in a cosy, sun-drenched studio in HSR Layout, Bangalore with one happy dog, Yoda (Yes - we are pet friendly)

- Take impactful challenges each day and work in an outcome-driven culture- our team will always be behind you

- Unlimited swag. Beefed up best devices. And an ever expanding library is at your disposal.

- Brainstorm through problems with passionate and talented teammates from top Indian startups and institutes

- Get inspired by sessions with founders, builders and artists every fortnight.

- Unwind yourself to some FIFA or challenge your colleagues to a Tekken Tournament. Foosball too, if youre more retro

- Work in flat organization design with no middle management - Just founders and Your team

- Comfortable salary and significant equity - we know building a great company is a multiplayer effort; - -medical insurance

- Interest free house deposit loan - we understand the hurdles of Bangalore's notorious 10 month deposit :)

- Breakfast, lunch and snacks served on the house

- Freedom to use the office premises to host events on weekendsResponsibilities

- Monitor and document all incoming communication from users- emails, messages, in-app feedback, reviews on Google Play etc.

- Use judgement to tag users- feedback into relevant categories (Low reward, Tech, Feature etc.) and respond to them

- Maintain a comprehensive database to monitor progress on ratings, reviews, responses

- Create and share regular reports about users- issues to the team

- Use judgement to identify and escalate the top issues faced by the users to the relevant team members

- Set up a regular meetings with Product Owners, Engineering Owners and QAs to understand any changes, and report any trend/issues

Capabilities we hire for :

Unstoppable Drive = Initiative + Follow Through. Drive is visible energy. People with high drive can move mountains and they are the best fit for us.

High Ownership = Responsibility + Accountability. Ownership is capability and responsibility to act. We feel accountable for success or failure regardless of cause.

Humility/Empathy - You respect your peers, you know how to give constructive feedback, you appreciate how hard everyone else's job is!

Infectious Positive energy - We breed creativity by banishing negativity. We encourage others to listen and guide instead of criticizing.

Agile execution - We ship early and iterate fast. We strive for early feedback to react rapidly.

Effective communication - We communicate thoroughly and preferably in writing. We strive for clarity and alignment.

What we offer :

- Work in a cosy, sun-drenched studio in HSR Layout, Bangalore with one happy dog, Yoda (Yes - we are pet friendly)

- Take impactful challenges each day and work in an outcome-driven culture- our team will always be behind you

- Unlimited swag. Beefed up best devices. And an ever expanding library is at your disposal.

- Brainstorm through problems with passionate and talented teammates from top Indian startups and institutes

- Get inspired by sessions with founders, builders and artists every fortnight.

- Unwind yourself to some FIFA or challenge your colleagues to a Tekken Tournament. Foosball too, if youre more retro

- Work in flat organization design with no middle management - Just founders and Your team

- Comfortable salary and significant equity - we know building a great company is a multiplayer effort; medical insurance

- Interest free house deposit loan - we understand the hurdles of Bangalore's notorious 10 month deposit :)

- Breakfast, lunch and snacks served on the house

- Freedom to use the office premises to host events on weekends

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.