Executive - Customer Support (0-3 yrs)
Responsibilities:
- Understands the various computer screens and how to utilize them effectively.
- Interfaces with customers, clients, and vendors, and escalates areas of concern to the appropriate supervisory staff.
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information, and job performance.
- Adheres to all company and specific Contact Center policies and procedures.
- Completes any work as assigned by Management.
Requirements:
- 6 months BPO
- Bachelor's Degree or Undergraduate.
- Excellent Written and spoken communication, business technical writing.
- Computer Skills ability/experience using computer applications.
- Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
- Open to work in a Voice and Chat environment.
